Most UK orders will be delivered to you within 48 hours. We always despatch your order as quickly as possible, and orders placed before 1.00pm Monday to Friday are likely to be sent out for Next Day delivery. Items are shipped brand new and in mint condition using Royal Mail.
As soon as your order is ready for despatch we will send you an email with an online tracking link to enable you to track the progress of the parcel. For customers who have registered online the tracking link will also be available in their "My Account" profile under the “My Order Tracking” link. Orders are fully insured while in the possession of the carrier. If your order does not arrive within three working days of placing your order, please contact us. The delivery address can be different from the billing address on the condition that card payment has been made through Verified by Visa or MasterCard Secure Code.
When ordering a sale item, the dispatch process is the same as standard full price orders. We still aim for all UK deliveries to be dispatched as soon as possible and delivery made within 48hours. We offer FREE delivery on all orders of Sale items when the order value is £110 or more. Orders of Sale items were the order value is below £110.00 will be charged at our standard UK Shipment Charges (for more detail see below). If you purchase both an item of Sale and full price item together in the same transaction, you will receive FREE delivery if it is of the value of £40 or more.
Currently we are offering FREE Delivery within the UK on orders of Non-Sale items of £40 and over.
Any order under £40 incurs our standard UK Royal Mail Recorded Delivery charge of £2.95.
UK SHIPMENT CHARGES
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Royal Mail Special Delivery, Guaranteed before 1.00pm Next Working Day with Signature (orders of £110 and over) – Delivery Charge is £5.95
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Royal Mail Tracked, Next Working Day* with Signature (orders between £40.00 to £110.00) – Delivery Charge is £4.50
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Royal Mail Signed For, Standard 1st Class Mail with Proof of Delivery (orders under £40) – Delivery Charge is £2.95
* Royal Mail does not guarantee this service for next working day but endeavours to make delivery within 48hrs. For guaranteed next working day delivery, please choose Royal Mail Special Delivery at the checkout.
EUROPEAN & INTERNATIONAL ORDERS
International delivery times will vary depending on the country.
We use Royal Mail Airsure or International “signed for” service on all non-UK items.
EUROPEAN & INTERNATIONAL SHIPMENT CHARGES
Our European delivery charge is £12.50 and orders should take up to 7 working days.
Our Rest of the World delivery charge is £20 and orders should take up 10 working days.