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DELIVERY & RETURNS

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UK ORDERS


We always aim to despatch your order as quickly as possible. Orders placed before 1.00pm Monday to Friday (excluding Bank holidays) are likely to be sent out the same working day. All orders placed after 1.00pm will not be processed until the next working day, this includes orders where 'Next day Delivery' has been chosen. All orders placed after 1.00pm on Fridays will not be processed until Monday morning (Tuesday on Bank Holidays). Most UK orders will be delivered to you within 48 hours. Items are shipped brand new and in mint condition.

Currently we are offering FREE Delivery within the UK on orders of Non-Sale items of £40 or more. During our Sale we offer FREE UK delivery on orders of Sale items of £110 or over. 
Any order under £40 incurs our standard UK Royal Mail Recorded Delivery charge of £2.95. 
 

UK SHIPMENT CHARGES

  • DPD Local - £5.95 - Next Working Day with Signature (orders of £110.00 and over)
  • Royal Mail Tracked - £4.50 - Next Working Day* with Signature (orders between £40.00 to £110.00)
  • Royal Mail Signed For - £2.95 - Standard 1st Class Mail with Proof of Delivery (orders under £40)
* Royal Mail does not guarantee this service for next working day but endeavours to make delivery within 48hrs. For guaranteed next working day delivery, please choose DPD Local at the checkout.

If your order qualifies for free delivery you can still upgrade to an alternative delivery service at check out - there is an upgrade fee. For any last minute orders there's an option to upgrade to Saturday Guaranteed, this is available between 1pm Thursday and 1pm Friday. Any orders placed after 1pm Friday will not be dispatched until the next working day (Monday). 

As soon as your order is ready for despatch we will send you an email with an online tracking link to enable you to track the progress of the parcel. For customers who have registered online the tracking link will also be available in their "My Account" profile under the “My Order Tracking” link. Orders are fully insured while in the possession of the carrier. If your order does not arrive within three working days of placing your order, please contact us. The delivery address can be different from the billing address on the condition that card payment has been made through Verified by Visa or MasterCard Secure Code. As well as using Royal Mail we are currently using DPD Local for Next Working Day Delivery on orders up to £110.00. If DPD Local is used you will receive an email the morning of delivery with a one hour delivery window for when the delivery is estimated. If a mobile number has been entered in the checkout process a text message containing the delivery window will also be sent.  Using either the email or text message you will be able to track your parcel as it is on route to give within a 15 minute delivery time.

 

BFPO ADDRESSES

Royal Mail can take up to 10 working days to deliver the item to you depending on where you are in the world. Please ensure you are using the correct postcode for your station. A full list of BFPO postcodes can be found here on the gov.uk website.
 

EUROPEAN & INTERNATIONAL ORDERS

We use DHL Express for all overseas orders, wherever possible. This is a fully tracked and insured service. We are unable to use DHL Express for orders shipped to China or Hong Kong. These orders will be shipped using Royal Mail. 

International delivery times will vary depending on the country. The DHL Express service guide is:
  • Europe takes 1-2 Working Days
  • USA & Canada 1-2 Working Days
  • Australia & Rest of World 2-4 Working Days
Once the parcel has been collected, DHL will send an email notification containing tracking information and Estimated Day of Delivery (EDD) may also be provided.

Please note that it may take 2 workings days to process an overseas order by our team. 
Unfortunately we cannot ship orders to Russia as DHL currently does not deliver here.

If you are ordering in any language other than English via PayPal, please make sure you provide a delivery address in English so we can pocess the order for you.
 

EUROPEAN & INTERNATIONAL SHIPMENT CHARGES

Our European delivery charge is £12.50 
Our Rest of the World delivery charge is £20 

 

HOW TO RETURN AN ITEM


If you are not completely satisfied with your purchase we are happy to exchange or give a full refund within 14 days of receipt of goods.
Download a returns form by Clicking Here

Please return the item(s) to us in their original condition complete with un-removed labels. We will inspect the item(s) and will issue a refund or process an exchange on the day of receipt of goods. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. We are not responsible for postage costs of returning an item unless the wrong item was sent.

We strongly recommend for security when sending items back you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery and ensure the package is adequately insured. We are not liable for any packages lost in the post and do not accept responsibility for any item(s) until a member of our staff has signed for the package.

Please return the item(s) along with the completed returns form to:
John Anthony Online
Unit 12 The Industrial Quarter
Foxcote Avenue
Bath Business Park
Peasedown St John
Bath
BA2 8SF

If you made your purchase using a John Anthony Gift Card, please keep your Gift Card safe until you’ve received your order and are happy with it. Any items returned will be credited back onto the original gift card. No new gift cards can be distributed.
 
Any items returned which were paid for in full using a Gift Card, will be credited back onto the original Gift Card. No new Gift Cards can be distributed. If you have used a gift card as part payment, the value paid on debit  /  credit card will be refunded back onto the original debit   / credit card.   Any balance will then be returned to the Gift Card.  We are unable to refund more than was paid onto any method of payment, other than a Gift Card.
 

INTERNATIONAL CUSTOMERS

Please make sure you mark your parcel as 'Returned Goods’ if you are returning an item from outside the EU to avoid customs charges.  We accept no responsibility for custom charges.
 

STORE RETURNS POLICY

Please note that the above policy is for online purchases only. There is a different policy for store purchases. Please see in store for details.  
 

RETURNING INTERNET ORDERS TO STORES

You can return online orders to any of our 5 stores. You have 14 days from the day of delivery to receive a full refund. When returning to a store you must bring a valid receipt or a copy of your order confirmation. Refunds will be processed by the Internet Team direct onto the method of purchase, they are not refunded in store at point of return. All refunds are processed by the next working day after returning goods to store i.e goods returned Saturday will be processed on Monday. A confirmation receipt will be provided in store, showing items returned and value of any refund.
 

IF YOU RECEIVE AN INCORRECT ITEM

If you suspect that the item you received is not what you have ordered please contact our customer services team by email or telephone. Please quote your order number, your name and address, details of the product and the reason for return and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
 

SPECIAL OFFERS, PROMOTIONS & DISCOUNTS

If when you return an item, you no longer qualify for a promotional offer or discount, John Anthony may choose to cancel the discount or promotional offer on that order.
 

CANCELLING YOUR ORDER

If you buy online or by phone under the Consumer Contracts Regulations 2013, you have the right to cancel your order if you so wish, provided within 14 days from the day after the day which goods come into your physical possession or the person you asked for the goods to be delivered to.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. You can cancel by email: help@john-anthony.com or write to us at John Anthony, Unit 12 The Industrial Quarter, Foxcote Avenue, Bath Business Park, Peasdown St John, BA2 8SF or phone 01761 435833, option 1.

You should return the goods to us at your cost within 14 days of the cancellation and we will refund the full value of your order, including shipping costs (except for the supplementary costs arising if you have choose a type of delivery other than the standard and least expensive method of delivery) , by the method used to pay the original transaction within 14 days.