We always aim to despatch your order as quickly as possible. Orders placed before 1.00pm Monday to Friday (excluding Bank holidays) are likely to be sent out the same working day. All orders placed after 1.00pm will not be processed until the next working day, this includes orders where 'Next day Delivery' has been chosen. All orders placed after 1.00pm on Fridays will not be processed until Monday morning (Tuesday on Bank Holidays). Most UK orders will be delivered to you within 48 hours. Items are shipped brand new and in mint condition.
As soon as your order is ready for despatch we will send you an email with an online tracking link to enable you to track the progress of the parcel. For customers who have registered online the tracking link will also be available in their "My Account" profile under the “My Order Tracking” link. Orders are fully insured while in the possession of the carrier. If your order does not arrive within three working days of placing your order, please contact us. The delivery address can be different from the billing address on the condition that card payment has been made through Verified by Visa or MasterCard Secure Code. As well as using Royal Mail we are currently using DPD Local for Next Working Day Delivery on orders up to £110.00. If DPD Local is used you will receive an email the morning of delivery with a one hour delivery window for when the delivery is estimated. If a mobile number has been entered in the checkout process a text message containing the delivery window will also be sent. Using either the email or text message you will be able to track your parcel as it is on route to give within a 15 minute delivery time.
Currently we are offering FREE Delivery within the UK on orders of Non-Sale items of £40 or more. During our Sale we offer FREE UK delivery on orders of Sale items of £110 or over.
Any order under £40 incurs our standard UK Royal Mail Recorded Delivery charge of £2.95.
UK SHIPMENT CHARGES
Royal Mail Special Delivery, Guaranteed before 1.00pm Next Working Day with Signature (orders of £110 and over) – Delivery Charge is £6.95
DPD Local, Next Working Day with Signature (orders of £110.00 and over) - Delivery Charge is £5.95
Royal Mail Tracked, Next Working Day* with Signature (orders between £40.00 to £110.00) – Delivery Charge is £4.50
DPD Local, Next Working Day with Signature (orders between £40.00 to £110.00) - Delivery Charge is £5.95
Royal Mail Signed For, Standard 1st Class Mail with Proof of Delivery (orders under £40) – Delivery Charge is £2.95
* Royal Mail does not guarantee this service for next working day but endeavours to make delivery within 48hrs. For guaranteed next working day delivery, please choose Royal Mail Special Delivery or DPD Local at the checkout.
Royal Mail can take up to 10 working days to deliver the item to you depending on where you are in the world. Please ensure you are using the correct postcode for your station. A full list of BFPO postcodes can be found here on the gov.uk website.
EUROPEAN & INTERNATIONAL ORDERS
We use DHL Express for all overseas orders. This is a fully tracked and insured service.
International delivery times will vary depending on the country. As Express service is used as a guide:
Europe takes 1-2 Working Days
USA & Canada 1-2 Working Days
Australia & Rest of World 2-4 Working Days
Once the parcel has been collected, DHL will send an email notification containing tracking information and Estimated Day of Delivery (EDD) may also be provided.
Please note that it may take 2 workings days to process an overseas order by our team.
Unfortunately we cannot ship orders to Russia as DHL currently does not deliver here.
If you are ordering in any language other than English via PayPal, please make sure you provide a delivery address in English so we can pocess the order for you.
EUROPEAN & INTERNATIONAL SHIPMENT CHARGES
Our European delivery charge is £12.50
Our Rest of the World delivery charge is £20