To ensure you are not disappointment this Christmas, please note the last order dates for guaranteed delivery. These dates are meant as guidelines and are reliant on the Royal Mail postal service. Once your order has been dispatched we are no longer responsible for the delivery dates and times. We do however endeavour to dispatch your order as promptly as possible.
Royal Mail 1st Class, Signed For & Tracked - Friday 19th December 2014
Roayl Mail Special Delivery Guaranteed - Monday 22nd December 2014 (orders must be placed before 1pm)
International Delivery (USA and Western Europe) - Friday 12th December 2014
Due to the Christmas bank holidays our dispatch times will be effected, however we endeavour to get your orders out to you as promptly as possible. Unfortunately as there are limited/ no Royal Mail collections over the Christmas period, any orders placed from 1pm onwards on Tuesday 23rd will not be dispatched until Monday 29th December at the earliest. We will be working during the Christmas week, but we appreciate your patience and wish you all the best at this festive time.
We always aim to despatch your order as quickly as possible. Orders placed before 1.00pm Monday to Friday are likely to be sent out the same working day. Most UK orders will be delivered to you within 48 hours. Items are shipped brand new and in mint condition.
As soon as your order is ready for despatch we will send you an email with an online tracking link to enable you to track the progress of the parcel. For customers who have registered online the tracking link will also be available in their "My Account" profile under the “My Order Tracking” link. Orders are fully insured while in the possession of the carrier. If your order does not arrive within three working days of placing your order, please contact us. The delivery address can be different from the billing address on the condition that card payment has been made through Verified by Visa or MasterCard Secure Code. As well as using Royal Mail we are currently using Interlink Express for Next Day Delivery on orders up to £110.00. If Interlink Express is used you will receive an email the morning of delivery with a one hour delivery window for when the delivery is estimated. If a mobile number has been entered in the checkout process a text message containing the delivery window will also be sent. Using either the email or text message you will be able to track your parcel as it is on route to give within a 15 minute delivery time.
Currently we are offering FREE Delivery within the UK on orders of Non-Sale items of £40 or more. During our Sale we offer FREE UK delivery on orders of Sale items of £110 or over.
Any order under £40 incurs our standard UK Royal Mail Recorded Delivery charge of £2.95.
UK SHIPMENT CHARGES
Royal Mail Special Delivery, Guaranteed before 1.00pm Next Working Day with Signature (orders of £110 and over) – Delivery Charge is £5.95
Royal Mail Tracked, Next Working Day* with Signature (orders between £40.00 to £110.00) – Delivery Charge is £4.50
Interlink Express, Next Working Day with Signature (orders between £40.00 to £110.00) - Delivery Charge is £4.50
Royal Mail Signed For, Standard 1st Class Mail with Proof of Delivery (orders under £40) – Delivery Charge is £2.95
* Royal Mail does not guarantee this service for next working day but endeavours to make delivery within 48hrs. For guaranteed next working day delivery, please choose Royal Mail Special Delivery at the checkout.
EUROPEAN & INTERNATIONAL ORDERS
International delivery times will vary depending on the country.
We use Royal Mail Airsure or International “signed for” service on all non-UK items.
EUROPEAN & INTERNATIONAL SHIPMENT CHARGES
Our European delivery charge is £12.50 and orders should take up to 7 working days.
Our Rest of the World delivery charge is £20 and orders should take up 10 working days.