*July 2014* - We're experiencing some technical problems with our email system so there will be a delay in order confirmations. It's predominantly Gmail and Hotmail email addresses which will be effected by this problem. We apologise for this delay, we're working to fix it as soon as possible. In the meantime if you need to check an order status you can log into My Account and see the progress of the order. Thank you for your patience.
We always aim to despatch your order as quickly as possible. Orders placed before 1.00pm Monday to Friday are likely to be sent out the same working day. Most UK orders will be delivered to you within 48 hours. Items are shipped brand new and in mint condition.
As soon as your order is ready for despatch we will send you an email with an online tracking link to enable you to track the progress of the parcel. For customers who have registered online the tracking link will also be available in their "My Account" profile under the “My Order Tracking” link. Orders are fully insured while in the possession of the carrier. If your order does not arrive within three working days of placing your order, please contact us. The delivery address can be different from the billing address on the condition that card payment has been made through Verified by Visa or MasterCard Secure Code. As well as using Royal Mail we are currently using Interlink Express for Next Day Delivery on orders up to £110.00. If Interlink Express is used you will receive an email the morning of delivery with a one hour delivery window for when the delivery is estimated. If a mobile number has been entered in the checkout process a text message containing the delivery window will also be sent. Using either the email or text message you will be able to track your parcel as it is on route to give within a 15 minute delivery time.
Currently we are offering FREE Delivery within the UK on orders of Non-Sale items of £40 or more. During our Sale we offer FREE UK delivery on orders of Sale items of £110 or over.
Any order under £40 incurs our standard UK Royal Mail Recorded Delivery charge of £2.95.
UK SHIPMENT CHARGES
Royal Mail Special Delivery, Guaranteed before 1.00pm Next Working Day with Signature (orders of £110 and over) – Delivery Charge is £5.95
Royal Mail Tracked, Next Working Day* with Signature (orders between £40.00 to £110.00) – Delivery Charge is £4.50
Interlink Express, Next Working Day with Signature (orders between £40.00 to £110.00) - Delivery Charge is £4.50
Royal Mail Signed For, Standard 1st Class Mail with Proof of Delivery (orders under £40) – Delivery Charge is £2.95
* Royal Mail does not guarantee this service for next working day but endeavours to make delivery within 48hrs. For guaranteed next working day delivery, please choose Royal Mail Special Delivery at the checkout.
EUROPEAN & INTERNATIONAL ORDERS
International delivery times will vary depending on the country.
We use Royal Mail Airsure or International “signed for” service on all non-UK items.
EUROPEAN & INTERNATIONAL SHIPMENT CHARGES
Our European delivery charge is £12.50 and orders should take up to 7 working days.
Our Rest of the World delivery charge is £20 and orders should take up 10 working days.