ONLINE RETURNS POLICY
HOW TO RETURN AN ITEM
If you are not completely satisfied with your purchase we are happy to exchange or give a full refund within 14 days of receipt of goods.
Download a returns form by Clicking Here
Please return the item(s) to us in their original condition complete with un-removed labels. We will inspect the item(s) and will issue a refund or process an exchange on the day of receipt of goods. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. We are not responsible for postage costs of returning an item unless the wrong item was sent.
We strongly recommend for security when sending items back you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery and ensure the package is adequately insured. We are not liable for any packages lost in the post and do not accept responsibility for any item(s) until a member of our staff has signed for the package.
Please return the item(s) along with the completed returns form to:
John Anthony Online
Unit 12 The Industrial Quarter
Bath Business Park
Peasedown St John
If you made your purchase using a John Anthony Gift Card, please keep your Gift Card safe until you’ve received your order and are happy with it. Any items returned will be credited back onto the original gift card. No new gift cards can be distributed.
Any items returned which were paid for in full using a Gift Card, will be credited back onto the original Gift Card. No new Gift Cards can be distributed. If you have used a gift card as part payment, the value paid on debit / credit card will be refunded back onto the original debit / credit card. Any balance will then be returned to the Gift Card. We are unable to refunded more than was paid onto any method of payment, other than a Gift Card.
Please make sure you mark your parcel as 'Returned Goods’ if you are returning an item from outside the EU to avoid customs charges. We accept no responsibility for custom charges.
STORE RETURNS POLICY
Please note that the above policy is for online purchases only. There is a different policy for store purchases. Please see in store for details.
RETURNING INTERNET ORDERS TO STORES
You can return online orders to any of our 5 stores. You have 14 days from the day of delivery to receive a full refund. When returning to a store you must bring a valid receipt or a copy of your order confirmation. Refunds will be processed by the Internet Team direct onto the method of purchase, they are not refunded in store at point of return. All refunds are processed by the next working day after returning goods to store i.e goods returned Saturday will be processed on Monday. A confirmation receipt will be provided in store, showing items returned and value of any refund.
IF YOU RECEIVE AN INCORRECT ITEM
If you suspect that the item you received is not what you have ordered please contact our customer services team by email or telephone. Please quote your order number, your name and address, details of the product and the reason for return and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
SPECIAL OFFERS, PROMOTIONS & DISCOUNTS
If when you return an item, you no longer qualify for a promotional offer or discount, John Anthony may choose to cancel the discount or promotional offer on that order.
CANCELLING YOUR ORDER
If you buy online or by phone under the Consumer Contracts Regulations 2013, you have the right to cancel your order if you so wish, provided within 14 days from the day after the day which goods come into your physical possession or the person you asked for the goods to be delivered to.
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. You can cancel by email: email@example.com or write to us at John Anthony, Unit 12 The Industrial Quarter, Foxcote Avenue, Bath Business Park, Peasdown St John, BA2 8SF or phone 01761 435833, option 1.
You should return the goods to us at your cost within 14 days of the cancellation and we will refund the full value of your order, including shipping costs (except for the supplementary costs arising if you have choose a type of delivery other than the standard and least expensive method of delivery) , by the method used to pay the original transaction within 14 days.