INTERNET RETURNS POLICY
HOW TO RETURN AN ITEM
If you are not completely satisfied with your purchase we are happy to exchange or give a full refund within 14 days of receipt of goods.
Download a returns form by Clicking Here
EXTENDED CHRISTMAS RETURNS
Our extended Christmas returns policy is now valid. You can now return online purchases up until 10th January 2016. Normal exclusion apply. Please read the full returns policy below.
Please return the item(s) to us in their original condition complete with un-removed labels. We will inspect the item(s) and will issue a refund or process an exchange on the day of receipt of goods. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. We are not responsible for postage costs of returning an item unless the wrong item was sent.
We strongly recommend for security when sending items back you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery and ensure the package is adequately insured. We are not liable for any packages lost in the post and do not accept responsibility for any item(s) until a member of our staff has signed for the package.
Please return the item(s) along with the completed returns form to:
John Anthony Online
Unit 12 The Industrial Quarter
Bath Business Park
Peasedown St John
RETURNING INTERNET ORDERS TO STORES
You can return online orders to any of our 6 stores. You have 14 days from the day of delivery to receive a full refund. When returning to a store you must bring a valid receipt or a copy of your order confirmation. Refunds will be processed by the Internet Team direct onto the method of purchase, they are not refunded in store at point of return. All refunds are processed by the next working day after returning goods to store i.e goods returned Saturday will be processed on Monday. A confirmation receipt will be provided in store, showing items returned and value of any refund.
IF YOU RECEIVE AN INCORRECT ITEM
If you suspect that the item you received is not what you have ordered please contact our customer services team by email or telephone. Please quote your order number, your name and address, details of the product and the reason for return and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
SPECIAL OFFERS, PROMOTIONS & DISCOUNTS
If when you return an item, you no longer qualify for a promotional offer or discount, John Anthony may choose to cancel the discount or promotional offer on that order.
Please make sure you mark your parcel as 'Returned Goods’ if you are returning an item from outside the EU to avoid customs charges. We accept no responsibility for custom charges.