TERMSIn the following Terms And Conditions "us" or “we” will refer to John Anthony (Swindon) Ltd, and "you" will refer to the details you have provided in the order form. A contract will be formed between us and you once payment has been deducted from the debit/credit card you provided.
Orders of sale items placed from Wednesday 20th December are not included in the guaranteed Christmas delivery. The earliest delivery for sale orders placed from Wednesday 20th December will be Wednesday 27th December, due to there being limited Royal Mail and DPD collections over the week of Christmas. This is a very busy time of year and we do endeavour to process and dispatch your orders as quickly as possible. If you have any queries regarding your estimated delivery date, please contact our Customer Services Team on 01761 435833. We are closed from 5pm on Friday 22nd until 9.00am Wednesday 27th.
Once you have placed your order you will be contacted by email to confirm whether the items are in stock. If the items are in stock and available at the price stated your order will be processed. Please ensure all details provided in your order form are correct.
Discount codes may be used on a single online transaction before the expiry date. They are only valid on online at www.john-anthony.com and not through our high street stores and cannot be combined with any other offer, against items reduced in sale, or against the purchase of gift vouchers. If goods are returned for a refund, the code cannot be used against another transaction. The code may be withdrawn at any time by John Anthony. Some codes may have other conditions, for example a loyalty voucher code can only be applied to an order in excess of £75.
Subject to availability, cleared funds and verified address we endeavour to deliver your order as quickly as possible. For full details, please view our Delivery Information page
We always aim to despatch your order as quickly as possible. Orders placed before 1.00pm Monday to Friday (excluding Bank holidays) are likely to be sent out the same working day. All orders placed after 1.00pm will not be processed until the next working day, this includes orders where 'Next day Delivery' has been chosen. All orders placed after 1.00pm on Fridays will not be processed until Monday morning (Tuesday on Bank Holidays). Most UK orders will be delivered to you within 48 hours. Items are shipped brand new and in mint condition.
All funds will be deducted from your debit/credit card before goods are dispatched. We will not be responsible for delays in delivery due to your card issuer not authorising the transaction. All prices are in pounds sterling including VAT. Please see our payment page for more details of payment processing.
If using a Gift Card to pay for your order, please keep your Gift Card safe until you’ve received your order and are happy with it. Any items returned will be credited back onto the original gift card. No new gift cards can be distributed.
Any items returned which were paid for in full using a Gift Card, will be credited back onto the original Gift Card. No new Gift Cards can be distributed. If you have used a gift card as part payment, the value paid on debit / credit card will be refunded back onto the original debit / credit card. Any balance will then be returned to the Gift Card. We are unable to refund more than what was paid onto any method of payment, other than a Gift Card.
The utmost care and consideration is taken to ensure that your card details are secure. This is achieved by encrypting your card number at the time of placing your order. It is imperative that you type your name as it is shown on the card. Please do not send any card details via email. No responsibility can be taken for the security of your details if sent this way. Card fraud is illegal and will lead to prosecution in all cases.
Orders placed from the 1st November to 25th December will be eligible for our extended returns policy. Any full priced orders placed during this time can be returned up until 7th January 2018. Items must meet our returns policy requirements to qualify for a full refund. Please see below for our full policy.
If you are not completely satisfied with your purchase we are happy to exchange or give a full refund within 14 days of receipt of goods. Please return the item(s) to us in their original condition complete with labels intact. We will inspect the item(s) and will issue a refund or process an exchange on the day of receipt of goods.
Refund timescales may vary so please allow up to 7 working days for the refund to appear on your credit card or bank statement. We are not responsible for return postage costs unless the item is faulty or we despatched the wrong item to you. We strongly recommend for security reasons, when sending items back you use a 'signed for' delivery service, Royal Mail Recorded or Special Delivery for example, and ensure the package is adequately insured. We are not liable for any packages lost in the post and do not accept responsibility for any item(s) until a member of our staff has signed for the package. Any items returned which do not comply with the returns policy will be sent back at your cost and will not be accepted for a refund until the conditions have been met. All items must be returned by post to head office and not returned to any of our stores. This will not affect your statutory rights.
Items should be returned new, unused and garment tags still attached. Underwear and swimwear should be tried on over underwear. If you wish to return underwear or swimwear please do not remove the original wrapping for hygiene reasons.
The only warranties available would be those supplied by the manufacturer.
This website and all its contents including photographs, logos and written is owned and operated by John Anthony (Swindon) Ltd. The reproduction of any part of this website is strictly prohibited.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? web trader code of practice. For online security we use SagePay online payment processing interface. SagePay meets and maintains all security and transaction processing software standards. This ensures you can be confident that all your details including name, address, email and card details will be encrypted and therefore only seen by John Anthony (Swindon) Ltd. We ensure none of your details will be passed on to any other parties, and all information is collected in accordance with the data protection act of 1998. If you have any questions or queries regarding online security, feel free to send an email to [email protected] We do not disclose buyer’s information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. This information is collected for two reasons, to provide the best service we can for our customers and also to enable us to process your order. If you receive an e-mail from us there will be a facility for you to request that no further marketing e-mail is sent to you from us or any other trader in the future. The information we will collect about you will be; your name, address, phone numbers, e-mail address and your credit/debit card details (if these apply to you). We will collect no information which could be classed as sensitive about you unless this is given with your explicit consent. We will endeavour to ensure that all information held is accurate and up to date. Any of this information can be checked by e-mailing us. Any inaccuracies found by you will be corrected as soon as possible. All personal information held by us kept securely in accordance with UK law and our internal security policy. Occasionally we may decide to track how our site is being accessed and monitor the different uses made of the information on our site by individuals. Technology to do this may include a cookie which would be stored on your browser. Your browser can be modified to prevent this happening should you so wish. You can be identified by the use of this technique and the information it collects but not if your browser settings have been modified.
John Anthony (Swindon) Ltd reserves the right to change prices and specifications without prior notice. Colours are as accurate as the website, photography and user hardware allows. All contracts will be governed by the laws of England. By using this website you agree to the above terms and conditions. If for some reason you do not agree with all the terms and conditions you must not use this website.
CANCELLING YOUR ORDER
If you buy online or by phone under the Consumer Contracts Regulations 2013, you have the right to cancel your order if you so wish, provided within 14 days from the day after the day which goods come into your physical possession or the person you asked for the goods to be delivered to.
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. You can cancel by email: [email protected] or write to us at John Anthony, Unit 12 The Industrial Quarter, Foxcote Avenue, Bath Business Park, Peasdown St John, BA2 8SF or phone 01761 435833, option 1.
You should return the goods to us at your cost within 14 days of the cancellation and we will refund the full value of your order, including shipping costs (except for the supplementary costs arising if you have choose a type of delivery other than the standard and least expensive method of delivery) , by the method used to pay the original transaction within 14 days.