In the following Terms And Conditions "us" or “we” will refer to John Anthony (Swindon) Ltd, and "you" will refer to the details you have provided in the order form. A contract will be formed between us and you once payment has been deducted from the debit/credit card you provided.
Once you have placed your order you will be contacted by email to confirm whether the items are in stock. If the items are in stock and available at the price stated your order will be processed. Please ensure all details provided in your order form are correct.
Discount codes may be used on a single online transaction before the expiry date. They are only valid on online at www.john-anthony.com and not through our high street stores and cannot be combined with any other offer, against items reduced in sale, or against the purchase of gift vouchers. If goods are returned for a refund, the code cannot be used against another transaction. The code may be withdrawn at any time by John Anthony. Some codes may have other conditions, for example a loyalty voucher code can only be applied to an order in excess of £75.
Subject to availability, cleared funds and verified address we endeavour to deliver your order as quickly as possible. For full details, click the delivery button at the top of our home page.
All funds will be deducted from your debit/credit card before goods are dispatched. We will not be responsible for delays in delivery due to your card issuer not authorising the transaction. All prices are in pounds sterling including VAT. Please see our payment page for more details of payment processing.
The utmost care and consideration is taken to ensure that your card details are secure. This is achieved by encrypting your card number at the time of placing your order. It is imperative that you type your name as it is shown on the card. Please do not send any card details via email. No responsibility can be taken for the security of your details if sent this way. Card fraud is illegal and will lead to prosecution in all cases.
If you are not completely satisfied with your purchase we are happy to exchange or give a full refund within 14 days of receipt of goods. Please return the item(s) to us in their original condition complete with labels intact. We will inspect the item(s) and will issue a refund or process an exchange on the day of receipt of goods. Refund timescales may vary so please allow up to 7 working days for the refund to appear on your credit card or bank statement.We are not responsible for return postage costs unless the item is faulty or we despatched the wrong item to you. We strongly recommend for security reasons, when sending items back you use a 'signed for' delivery service, Royal Mail Recorded or Special Delivery for example, and ensure the package is adequately insured. We are not liable for any packages lost in the post and do not accept responsibility for any item(s) until a member of our staff has signed for the package. Any items returned which do not comply with the returns policy will be sent back at your cost and will not be accepted for a refund until the conditions have been met. All items must be returned by post to head office and not returned to any of our stores. This will not affect your statutory rights.
The only warranties available would be those supplied by the manufacturer.
This website and all its contents including photographs, logos and written is owned and operated by John Anthony (Swindon) Ltd. The reproduction of any part of this website is strictly prohibited.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? web trader code of practice. For online security we use SagePay online payment processing interface. SagePay meets and maintains all security and transaction processing software standards. This ensures you can be confident that all your details including name, address, email and card details will be encrypted and therefore only seen by John Anthony (Swindon) Ltd. We ensure none of your details will be passed on to any other parties, and all information is collected in accordance with the data protection act of 1998. If you have any questions or queries regarding online security, feel free to send an email to email@example.com. We do not disclose buyer’s information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. This information is collected for two reasons, to provide the best service we can for our customers and also to enable us to process your order. If you receive an e-mail from us there will be a facility for you to request that no further marketing e-mail is sent to you from us or any other trader in the future. The information we will collect about you will be; your name, address, phone numbers, e-mail address and your credit/debit card details (if these apply to you). We will collect no information which could be classed as sensitive about you unless this is given with your explicit consent. We will endeavour to ensure that all information held is accurate and up to date. Any of this information can be checked by e-mailing us. Any inaccuracies found by you will be corrected as soon as possible. All personal information held by us kept securely in accordance with UK law and our internal security policy. Occasionally we may decide to track how our site is being accessed and monitor the different uses made of the information on our site by individuals. Technology to do this may include a cookie which would be stored on your browser. Your browser can be modified to prevent this happening should you so wish. You can be identified by the use of this technique and the information it collects but not if your browser settings have been modified.