We are still dispatching orders however this may not occur daily due to limiting staff numbers and adhering to the government guidelines. We cannot guarantee delivery dates/ times as this is reliant on the postal service, who may also be experiencing delays. You will recieve a email once your order has been dispatched to Royal Mail. Please bear with us during this unprecedented time, we really appreciate your continued support.
Order before 1.00pm Monday to Friday (excluding Bank holidays) are likely to be sent out the same working day. All orders placed after 1.00pm will not be processed until the next working day, this includes orders where 'Next day Delivery' has been chosen. All orders placed after 1.00pm on Fridays will not be processed until Monday morning (Tuesday on Bank Holidays). Most UK orders will be delivered to you within 48 hours of placing your order. Items are shipped brand new and in mint condition. Please note, due to large volumes of orders during our sale period, we can not guarantee next day delivery on all orders but we always endeavour to dispatch orders as quickly as possible.
Currently we are offering FREE Delivery within the UK on orders of Non-Sale items of £50 or more. Sale orders over £125 will also receive FREE UK delivery.
Any order under £50 incurs our standard UK Royal Mail Tracked 48hr Delivery charge of £3.95.
We also offer FREE Click & Collect from any of our stores. Simply choose "Click & Collect" during checkout and your preferred store. All our store locations and contact details can be found here. - suspended for closed stores.
- Royal Mail Tracked 48hrs - £3.95 - Tracked with Signature (orders under £50.00. FREE on all orders over £50.00)
- Royal Mail Tracked 24hrs - £5.95 - Next Working Day* with Signature (£1.95 upgrade on orders over £50.00)
- Royal Mail Special Delivery - £8.95 - Guaranteed Next Working Day with Signature (£2.95 upgrade on orders of £125.00 and over)
- Royal Mail Saturday Guaranteed £11.95 - Guaranteed Next Working Day with Signature (£4.95 upgrade on orders of £125.00 and over)
As soon as your order is ready for despatch we will send you an email with an online tracking link to enable you to track the progress of the parcel. For customers who have registered online the tracking link will also be available in their "My Account" profile under the “My Order Tracking” link. Orders are fully insured while in the possession of the carrier. If your order does not arrive within three working days of placing your order, please contact us. The delivery address can be different from the billing address on the condition that card payment has been made through Verified by Visa or MasterCard Secure Code. If DPD Local is used you will receive an email the morning of delivery with a one hour delivery window for when the delivery is estimated. If a mobile number has been entered in the checkout process a text message containing the delivery window will also be sent. Using either the email or text message you will be able to track your parcel as it is on route to give within a 15 minute delivery time.
We are still dispatching orders however this may not occur daily due to limiting staff numbers and adhering to the government guidelines. All orders will however be dispatched within 7 working days. We cannot guarantee delivery dates/ times as this is reliant on the postal service, who may also be experiencing delays. You will receive an email once your order has been dispatched to UPS. Please bear with us during this unprecedented time, we really appreciate your continued support.
We use UPS for all overseas orders. This is a fully tracked and insured service. Orders for China or Hong Kong will be shipped using Royal Mail/ UPS.
International delivery times will vary depending on the country and location within country.
The UPS service guide is:
- Europe takes 2 Working Days
- USA & Canada 2 - 3 Working Days
- Australia & Rest of World 3 - 5 Working Days
Orders outside of the UK may be subject to import duties and taxes. These are levied when the delivery reaches its specific destination and you will be responsible for the payment of any such duties and taxes.
We currently are unable to ship any orders to the following countries: Russia, Cuba, Iran, North Korea, Sudan, South Sudan, Saudi Arabia, Syria and Crimea.
If you are ordering in any language other than English via PayPal, please make sure you provide a delivery address in English so we can pocess the order for you.
Our Rest of the World delivery charge is £20
At certain times of the year we may offer Free International Delivery. The shipping fee will be automatically deducted at checkout when this offer is live. Please note that clearance and sale items are excluded from the free international delivery promotion.
We strongly recommend for security reasons that when sending items back you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery and ensure the package is adequately insured. If the item is lost in transit we are not liable to refund or exchange.
Please return the goods to us in their original condition along with all labels, packaging and your completed returns form provided in your original order. If you no longer have this, one can be downloaded by Clicking Here. Footwear boxes are classed as part of the product so must be returned in the original condition (with no tape or stickers attached) - we suggest packaging it well so that the box cannot get damaged in transit.
Please return the item(s) along with the completed returns form to:
John Anthony Online
Unit 12 The Industrial Quarter
Bath Business Park
Peasedown St John
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. You can cancel by email: [email protected] or write to us at John Anthony, Unit 12 The Industrial Quarter, Foxcote Avenue, Bath Business Park, Peasdown St John, BA2 8SF or phone 01761 435833, option 1.
You should return the goods to us at your cost within 14 days of the cancellation and we will refund the full value of your order, including shipping costs (except for the supplementary costs arising if you have choose a type of delivery other than the standard and least expensive method of delivery) , by the method used to pay the original transaction within 14 days.