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Delivery & Returns

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We are following all government guidance to ensure the safety of our customers and staff.
For the time being we have suspended our Click & Collect service, DPD and Royal Mail Special Delivery options. If you have any questions about your delivery please contact our customer service team on [email protected] 

We always aim to despatch your order as quickly as possible. Orders placed before 1.00pm Monday to Friday (excluding Bank holidays) are likely to be sent out the same working day. All orders placed after 1.00pm will not be processed until the next working day, this includes orders where 'Next day Delivery' has been chosen. All orders placed after 1.00pm on Fridays will not be processed until Monday morning (Tuesday on Bank Holidays). Most UK orders will be delivered to you within 48 hours of placing your order. Items are shipped brand new and in mint condition. Please note, due to large volumes of orders during our sale period, we can not guarantee next day delivery on all orders but we always endeavour to dispatch orders as quickly as possible.

Currently we are offering FREE Delivery within the UK on orders of Non-Sale items of £50 or more. During our Sale (promotions) we offer FREE UK delivery on orders of Sale items of £125 or over. 
Any order under £50 incurs our standard UK Royal Mail Tracked 48hr Delivery charge of £3.95.

We also offer FREE Click & Collect from any of our stores. Simply choose "Click & Collect" during checkout and your preferred store. All our store locations and contact details can be found here.
  • Royal Mail Tracked 48hrs - £3.95 - Tracked with Signature (orders under £50.00. FREE on all orders over £50.00)
  • Royal Mail Tracked 24hrs - £5.95 - Next Working Day* with Signature (£1.95 upgrade on orders over £50.00)
  • DPD Local - £6.95 - Next Working Day, 1hr delivery slot with Signature (FREE on orders of £125.00 and over) - SUSPENDED
  • Royal Mail Special Delivery - £8.95Guaranteed before 1.00pm Next Working Day with Signature (£2.95 upgrade on orders of £125.00 and over) - SUSPENDED 
* Royal Mail does not guarantee this service for next working day but endeavours to make delivery within 48hrs. For guaranteed next working day delivery, please choose DPD Local or Royal Mail Special Delivery at the checkout.

We are following all government guidance to ensure the safety of our customers and staff.
For the time being we have suspended our Click & Collect service, DPD and Royal Mail Special Delivery options. If you have any questions about your delivery please contact our customer service team on [email protected] 

As soon as your order is ready for despatch we will send you an email with an online tracking link to enable you to track the progress of the parcel. For customers who have registered online the tracking link will also be available in their "My Account" profile under the “My Order Tracking” link. Orders are fully insured while in the possession of the carrier. If your order does not arrive within three working days of placing your order, please contact us. The delivery address can be different from the billing address on the condition that card payment has been made through Verified by Visa or MasterCard Secure Code. If DPD Local is used you will receive an email the morning of delivery with a one hour delivery window for when the delivery is estimated. If a mobile number has been entered in the checkout process a text message containing the delivery window will also be sent.  Using either the email or text message you will be able to track your parcel as it is on route to give within a 15 minute delivery time.
We are processing orders as usual however we cannot guarantee delivery dates as this is heavily reliant on the international postal services, who may also be experiencing delays. You will receive an email once your order has been dispatched to DHL/ UPS. Please bear with us during this unprecedented time, we really appreciate your continued support. 

We use both UPS and DHL Express for all overseas orders. The service used is picked by our shipping team once the order has been processed. This is a fully tracked and insured service. We are unable to use DHL Express for orders shipped to China or Hong Kong. These orders will be shipped using Royal Mail/ UPS. 

International delivery times will vary depending on the country and location within country.

The DHL Express service guide is:
  • Europe takes 1-2 Working Days - possible delays 
  • USA & Canada 1-2 Working Days - possible delays
  • Australia & Rest of World 2-4 Working Days - possible delayss
The UPS service guide is:
  • Europe takes 2 Working Days - possible delays
  • USA & Canada 2 - 3 Working Days - possible delays
  • Australia & Rest of World 3 - 5 Working Days - possible delays

Once the parcel has been collected, DHL/ UPS will send an email notification containing tracking information and Estimated Day of Delivery (EDD) may also be provided. Please note that it may take 2 workings days to process an overseas order by our team. Please ensure your contact details are correct so UPS/ DHL can contact you with your tracking details. 

We currently are unable to ship any orders to the following countries: Russia, Cuba, Iran, North Korea, Sudan, South Sudan, Syria and Crimea.

If you are ordering in any language other than English via PayPal, please make sure you provide a delivery address in English so we can pocess the order for you.
Our European delivery charge is £12.50 
Our Rest of the World delivery charge is £20 

At certain times of the year we may offer Free International Delivery. The shipping fee will be automatically deducted at checkout when this offer is live. Please note that clearance and sale items are excluded from the free international delivery promotion. 
Royal Mail can take up to 10 working days to deliver the item to you depending on where you are in the world. Please ensure you are using the correct postcode for your station. A full list of BFPO postcodes can be found here on the gov.uk website


If you’re not 100% happy with your purchase, you can return the item(s) to us within 14 days of receipt for either an exchange or refund. We provide a reduced rate for a tracked 48 hour return service for UK customers only, at a cost of £2.99 which will be deducted from your refund. Please click here to create a refund label via Royal Mail.

Simply print off the label and take to your local post office. If you are unable to print the label at home, you can take your parcel to a Royal Mail Delivery Office where they will print the label for you. Alternatively you can return the item at your own cost, however we recommend using a tracked service as we are not liable for any returns that do not arrive back to us.

Please return the goods to us in their original condition along with all labels, packaging and your completed returns form provided in your original order. If you no longer have this, one can be downloaded by Clicking Here. Footwear boxes are classed as part of the product so must be returned in the original condition (with no tape or stickers attached) - we suggest packaging it well so that the box cannot get damaged in transit. 

Please return the item(s) along with the completed returns form to:
John Anthony Online
Unit 12 The Industrial Quarter
Foxcote Avenue
Bath Business Park
Peasedown St John
You can also request an exchange by following the above instructions but by selecting exchange on your returns form and specifying what you would like to exchange the item for. The return postage cost will be covered by us. During busy periods such as Sale and Christmas, we advise that you place a new order for the desired item/ size and then send the original order back for a refund. Sending an item back for an exchange during sale can mean that by the time we recieve it and process the exchange, the new item/ size could be sold out.    
We will aim to issue a refund or process an exchange within 2 working days of receipt of goods. Please allow up to ten working days for your refund to be processed and clear onto the form of payment used in your original transaction.
If you made your purchase using a John Anthony Gift Card, please keep your Gift Card safe until you’ve received your order and are happy with it. Any items returned will be credited back onto the original gift card. No new gift cards can be distributed.
Any items returned which were paid for in full using a Gift Card, will be credited back onto the original Gift Card. No new Gift Cards can be distributed. If you have used a gift card as part payment, the value paid on debit  /  credit card will be refunded back onto the original debit   / credit card.   Any balance will then be returned to the Gift Card.  We are unable to refund more than was paid onto any method of payment, other than a Gift Card.
Please make sure you mark your parcel as 'Returned Goods’ if you are returning an item from outside the EU to avoid customs charges.  We accept no responsibility for custom charges.
You can return online orders to any of our 5 stores. You have 14 days from the day of delivery to receive a full refund. When returning to a store you must bring a valid receipt or a copy of your order confirmation. Refunds will be processed by the Internet Team direct onto the method of purchase, they are not refunded in store at point of return. All refunds are processed by the next working day after returning goods to store i.e goods returned Saturday will be processed on Monday. A confirmation receipt will be provided in store, showing items returned and value of any refund.
If you suspect that the item you received is not what you have ordered please contact our customer services team by email or telephone. Please quote your order number, your name and address, details of the product and the reason for return and whether you require a refund or a replacement. We will then advise on how to proceed with the return.


If when you return an item, you no longer qualify for a promotional offer or discount, John Anthony may choose to cancel the discount or promotional offer on that order.
If you buy online or by phone under the Consumer Contracts Regulations 2013, you have the right to cancel your order if you so wish, provided within 14 days from the day after the day which goods come into your physical possession or the person you asked for the goods to be delivered to.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. You can cancel by email: [email protected] or write to us at John Anthony, Unit 12 The Industrial Quarter, Foxcote Avenue, Bath Business Park, Peasdown St John, BA2 8SF or phone 01761 435833, option 1.

You should return the goods to us at your cost within 14 days of the cancellation and we will refund the full value of your order, including shipping costs (except for the supplementary costs arising if you have choose a type of delivery other than the standard and least expensive method of delivery) , by the method used to pay the original transaction within 14 days.