Currently we are offering FREE Delivery within the UK on orders of Non-Sale items of £50 or more. During our Sale (promotions) we offer FREE UK delivery on orders of Sale items of £125 or over.
Any order under £50 incurs our standard UK Royal Mail Tracked 48hr Delivery charge of £3.95.
We also offer FREE Click & Collect from any of our stores. Simply choose "Click & Collect" during checkout and your preferred store. All our store locations and contact details can be found here.
- Royal Mail Tracked 48hrs - £3.95 - Tracked with Signature (orders under £50.00. FREE on all orders over £50.00)
- Royal Mail Tracked 24hrs - £5.95 - Next Working Day* with Signature (£1.95 upgrade on orders over £50.00)
- DPD Local - £6.95 - Next Working Day, 1hr delivery slot with Signature (FREE on orders of £125.00 and over)
- Royal Mail Special Delivery - £8.95 - Guaranteed before 1.00pm Next Working Day with Signature (£2.95 upgrade on orders of £125.00 and over)
As soon as your order is ready for despatch we will send you an email with an online tracking link to enable you to track the progress of the parcel. For customers who have registered online the tracking link will also be available in their "My Account" profile under the “My Order Tracking” link. Orders are fully insured while in the possession of the carrier. If your order does not arrive within three working days of placing your order, please contact us. The delivery address can be different from the billing address on the condition that card payment has been made through Verified by Visa or MasterCard Secure Code. If DPD Local is used you will receive an email the morning of delivery with a one hour delivery window for when the delivery is estimated. If a mobile number has been entered in the checkout process a text message containing the delivery window will also be sent. Using either the email or text message you will be able to track your parcel as it is on route to give within a 15 minute delivery time.
International delivery times will vary depending on the country. The DHL Express service guide is:
- Europe takes 1-2 Working Days
- USA & Canada 1-2 Working Days
- Australia & Rest of World 2-4 Working Days
We currently are unable to ship any orders to the following countries: Russia, Cuba, Iran, North Korea, Sudan, South Sudan, Syria and Crimea.
If you are ordering in any language other than English via PayPal, please make sure you provide a delivery address in English so we can pocess the order for you.
Our Rest of the World delivery charge is £20
Simply print off the label and take to your local post office. If you are unable to print the label at home, you can take your parcel to a Royal Mail Delivery Office where they will print the label for you. Alternatively you can return the item at your own cost, however we recommend using a tracked service as we are not liable for any returns that do not arrive back to us.
Please return the goods to us in their original condition along with all labels, packaging and your completed returns form provided in your original order. If you no longer have this, one can be downloaded by Clicking Here. Footwear boxes are classed as part of the product so must be returned in the original condition (with no tape or stickers attached) - we suggest packaging it well so that the box cannot get damaged in transit.
CHRISTMAS RETURNS: Orders placed from 1st November to 24th December can be returned up until Sunday 5th January 2020. Clearance items are not eligible for our extended returns policy. The standard 14 days applies here.
Please note we are not liable for any returned goods until they have been received and signed for by a member of staff at our premises.
Please return the item(s) along with the completed returns form to:
John Anthony Online
Unit 12 The Industrial Quarter
Bath Business Park
Peasedown St John
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. You can cancel by email: [email protected] or write to us at John Anthony, Unit 12 The Industrial Quarter, Foxcote Avenue, Bath Business Park, Peasdown St John, BA2 8SF or phone 01761 435833, option 1.
You should return the goods to us at your cost within 14 days of the cancellation and we will refund the full value of your order, including shipping costs (except for the supplementary costs arising if you have choose a type of delivery other than the standard and least expensive method of delivery) , by the method used to pay the original transaction within 14 days.