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Delivery & Returns

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UK ORDERS


We always aim to despatch your order as quickly as possible. Orders placed before 1.00pm Monday to Friday (excluding Bank holidays) are likely to be sent out the same working day. All orders placed after 1.00pm will not be processed until the next working day, this includes orders where 'Next day Delivery' has been chosen. All orders placed after 1.00pm on Fridays will not be processed until Monday morning (Tuesday on Bank Holidays). Most UK orders will be delivered to you within 48 hours of placing your order. Items are shipped brand new and in mint condition.

Currently we are offering FREE Delivery within the UK on orders of Non-Sale items of £50 or more. During our Sale we offer FREE UK delivery on orders of Sale items of £125 or over. 
Any order under £50 incurs our standard UK Royal Mail Tracked 48hr Delivery charge of £3.95. 
 

UK SHIPMENT CHARGES

  • Royal Mail Tracked 48hrs - £3.95 - Tracked with Signature (orders under £50.00. FREE on all orders over £50.00)
  • Royal Mail Tracked 24hrs - £5.95 - Next Working Day* with Signature (£1.95 upgrade on orders over £50.00)
  • DPD Local - £6.95 - Next Working Day, 1hr delivery slot with Signature (FREE on orders of £125.00 and over)
  • Royal Mail Special Delivery - £8.95Guaranteed before 1.00pm Next Working Day with Signature (£2.95 upgrade on orders of £125.00 and over)
* Royal Mail does not guarantee this service for next working day but endeavours to make delivery within 48hrs. For guaranteed next working day delivery, please choose DPD Local or Royal Mail Special Delivery at the checkout.

If your order qualifies for free delivery you can still upgrade to an alternative delivery service at check out - there is an upgrade fee. For any last minute orders there's an option to upgrade to Saturday Guaranteed, this is available between 1pm Thursday and 1pm Friday. Any orders placed after 1pm Friday will not be dispatched until the next working day (Monday). 

As soon as your order is ready for despatch we will send you an email with an online tracking link to enable you to track the progress of the parcel. For customers who have registered online the tracking link will also be available in their "My Account" profile under the “My Order Tracking” link. Orders are fully insured while in the possession of the carrier. If your order does not arrive within three working days of placing your order, please contact us. The delivery address can be different from the billing address on the condition that card payment has been made through Verified by Visa or MasterCard Secure Code. If DPD Local is used you will receive an email the morning of delivery with a one hour delivery window for when the delivery is estimated. If a mobile number has been entered in the checkout process a text message containing the delivery window will also be sent.  Using either the email or text message you will be able to track your parcel as it is on route to give within a 15 minute delivery time.

 

BFPO ADDRESSES

Royal Mail can take up to 10 working days to deliver the item to you depending on where you are in the world. Please ensure you are using the correct postcode for your station. A full list of BFPO postcodes can be found here on the gov.uk website.
 

EUROPEAN & INTERNATIONAL ORDERS

 
We use DHL Express for all overseas orders, wherever possible. This is a fully tracked and insured service. We are unable to use DHL Express for orders shipped to China or Hong Kong. These orders will be shipped using Royal Mail. 

International delivery times will vary depending on the country. The DHL Express service guide is:
  • Europe takes 1-2 Working Days
  • USA & Canada 1-2 Working Days
  • Australia & Rest of World 2-4 Working Days
Once the parcel has been collected, DHL will send an email notification containing tracking information and Estimated Day of Delivery (EDD) may also be provided. Please note that it may take 2 workings days to process an overseas order by our team. 

We currently are unable to ship any orders to the following countries: Russia, Cuba, Iran, North Korea, Sudan, South Sudan, Syria and Crimea.

If you are ordering in any language other than English via PayPal, please make sure you provide a delivery address in English so we can pocess the order for you.
 

EUROPEAN & INTERNATIONAL SHIPMENT CHARGES

Our European delivery charge is £12.50 
Our Rest of the World delivery charge is £20 

 

HOW TO RETURN AN ITEM

If you’re not 100% happy with your purchase, you can return the item(s) to us within 14 days of receipt for either an exchange or refund. We provide a reduced rate for a tracked 48 hour return service for UK customers only, at a cost of £2.99 which will be deducted from your refund. Please click here to create a refund label via Royal Mail.

Simply print off the label and take to your local post office. If you are unable to print the label at home, you can take your parcel to a Royal Mail Delivery Office where they will print the label for you. Alternatively you can return the item at your own cost, however we recommend using a tracked service as we are not liable for any returns that do not arrive back to us.

Please return the goods to us in their original condition along with all labels, packaging and your completed returns form provided in your original order. If you no longer have this, one can be downloaded by Clicking Here

Please note we are not liable for any returned goods until they have been received and signed for by a member of staff at our premises.

Please return the item(s) along with the completed returns form to:
John Anthony Online
Unit 12 The Industrial Quarter
Foxcote Avenue
Bath Business Park
Peasedown St John
Bath
BA2 8SF
 

CHRISTMAS RETURNS

Orders placed from the 1st November to 25th December are eligible for our extended returns policy. Any full priced orders placed during this time can be returned up until Sunday 6th January 2019. Items must meet our returns policy requirements to qualify for a full refund. 
 

EXCHANGES

You can also request an exchange by following the above instructions but by selecting exchange on your returns form and specifying what you would like to exchange the item for. The return postage cost will be covered by us.
 

REFUNDS

We will aim to issue a refund or process an exchange within 2 working days of receipt of goods. Please allow up to ten working days for your refund to be processed and clear onto the form of payment used in your original transaction.
 

GIFT CARDS

If you made your purchase using a John Anthony Gift Card, please keep your Gift Card safe until you’ve received your order and are happy with it. Any items returned will be credited back onto the original gift card. No new gift cards can be distributed.
 
Any items returned which were paid for in full using a Gift Card, will be credited back onto the original Gift Card. No new Gift Cards can be distributed. If you have used a gift card as part payment, the value paid on debit  /  credit card will be refunded back onto the original debit   / credit card.   Any balance will then be returned to the Gift Card.  We are unable to refund more than was paid onto any method of payment, other than a Gift Card.
 

INTERNATIONAL CUSTOMERS

Please make sure you mark your parcel as 'Returned Goods’ if you are returning an item from outside the EU to avoid customs charges.  We accept no responsibility for custom charges.
 

STORE RETURNS POLICY

Please note that the above policy is for online purchases only. There is a different policy for store purchases. Please see in store for details.  
 

RETURNING INTERNET ORDERS TO STORES

You can return online orders to any of our 5 stores. You have 14 days from the day of delivery to receive a full refund. When returning to a store you must bring a valid receipt or a copy of your order confirmation. Refunds will be processed by the Internet Team direct onto the method of purchase, they are not refunded in store at point of return. All refunds are processed by the next working day after returning goods to store i.e goods returned Saturday will be processed on Monday. A confirmation receipt will be provided in store, showing items returned and value of any refund.
 

IF YOU RECEIVE AN INCORRECT ITEM

If you suspect that the item you received is not what you have ordered please contact our customer services team by email or telephone. Please quote your order number, your name and address, details of the product and the reason for return and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
 

SPECIAL OFFERS, PROMOTIONS & DISCOUNTS

If when you return an item, you no longer qualify for a promotional offer or discount, John Anthony may choose to cancel the discount or promotional offer on that order.
 

CANCELLING YOUR ORDER

If you buy online or by phone under the Consumer Contracts Regulations 2013, you have the right to cancel your order if you so wish, provided within 14 days from the day after the day which goods come into your physical possession or the person you asked for the goods to be delivered to.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. You can cancel by email: help@john-anthony.com or write to us at John Anthony, Unit 12 The Industrial Quarter, Foxcote Avenue, Bath Business Park, Peasdown St John, BA2 8SF or phone 01761 435833, option 1.

You should return the goods to us at your cost within 14 days of the cancellation and we will refund the full value of your order, including shipping costs (except for the supplementary costs arising if you have choose a type of delivery other than the standard and least expensive method of delivery) , by the method used to pay the original transaction within 14 days.