On the back of your receipt is a returns form, alternatively you can download one here.
Then fill out the returns form, pack it with your exchange into a parcel, send using a 'Signed for' delivery service such as Royal Mail Recorded or Special Delivery, email [email protected]
with your order tracking number to allow us to track your return. We also provide a reduced rate for a tracked 48 hour return service for UK customers only, at a cost of £2.99 which will be deducted from your refund. Please click here to create a refund label via Royal Mail
. If you have asked for an exchange, please allow 7 working days for the replacement item(s) to arrive. If you have asked for a refund, then please allow up to 7 working days for the bank to refund your card.