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Klarna

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HOW DOES IT WORK?

With Klarna you can shop online and pay later, enabling you to get what you want today with little or no payment. There’s no interest and no fees, just a safe online shopping experience. Klarna offers two options for repayment, allowing you choose which is best for you.
 

Pay in 3 

Buy what you love today and pay in 3 instalments. Simply add your debit/ credit card details at checkout and wait until your item has been shipped for the first instalment to be taken from your account. 30 days later your second payment will be automatically taken and then 60 days after the first payment the final instalment will be paid. So repayment is staggered over 2 months, in 3 equal instalments. No interest. No fees.
 

Pay later

Buy it today and pay in 30 days time. No card details needed. Simply select Pay Later at checkout and wait for your item to arrive. If you’re happy with it, 30 days later Klarna will send a reminder email for payment. You can complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk. With 30 days to pay, you don’t need to wait around for refunds if you decide to send your order back.

Download the Klarna app to monitor your payments’ schedule
 

FAQs

Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments 

Am I eligible for Pay later in 3 interest-free instalments?
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

Am I eligible for Pay later in 30 days? 
To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating 

I have asked for a refund. How will I be refunded? 
Refunds shall be issued back to the debit or credit card which was originally entered at checkout. 

Can I pay before the due date?
Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early 

What happens if I cancel or return my order? 
As soon as we have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately. 

What happens if I don’t pay for my order? 
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at John Anthony from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time. 

How do I manage my Klarna Account?
Log in to the Klarna App or Klarna.com/uk at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team. 

Can I pay less than the amount owed each month?
You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). 

Is my payment information safe? 
Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols 

How do I make a payment?
First, log in the Klarna app or in www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service. 

Still have more questions? Visit Klarna's customer service portal