HOW AND WHAT INFORMATION DO WE COLLECT FROM YOU?John Anthony collects personal information in several ways when you place an order or register online with us. By registering / ordering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone number, shipping address(es) and credit / debit card billing address so that we can process your order and carry out sufficient fraud checks for your online safety.
We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to one of our couriers for delivery of your order. These details allow us to process your order and to let you know the current status of your order.
YOUR RIGHTS UNDER GDPR
The General Data Protection Regulation provides rights of access, modification and removal of your personal information.
The GDPR provides you with the following rights:
YOUR RIGHT & WHAT THE RIGHT MEANS
a) The right of access - Your right to obtain confirmation as to whether or not personal data are being processed, and, where that is the case, access to the personal data along with details regarding the nature of processing.
b) The right of rectification - Your right to obtain the rectification of inaccurate personal data.
c) The right of portability - Your right to receive the personal data concerning provided to us, in a structured, commonly used and machine-readable format.
d) The right to be forgotten - Your right to erase your personal data.
e) The right to restrict processing - your right for your data to be effectively ‘frozen’; stored and not further processed.
You can submit your request for rights servicing to: [email protected]
There are four types of cookies:
1. Website functionality cookies
These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.
2. Website analytics cookies
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
3. Customer preference cookies
When browsing or shopping online, the website will remember preferences you make (for example your user name or location). This makes your browsing experience simpler, easier and more personal to you.
4. Targeting cookies or advertising cookies
These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.
By using our website you agree that we can place these types of cookies on your device and access them when you visit our site in the future.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at: www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITHJohn Anthony may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates. We do not sell your details to third party marketing companies.
We do collate information about site traffic, sales, wish list, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
MARKETING OPT-IN AND OPT-OUT PROVISION
When you opt-in and register for our newsletter, you will be added to our regular email list to receive news, product updates and promotions from us. If you do not wish to receive these emails you can unsubscribe from any marketing or promotional emails that we send you. There are clear instructions on how to unsubscribe in the footer of all these emails.
When you register to have an online account with us, you will be asked if you wish to be added to our regular email list to receive news, product updates and promotions from us. You will also be asked if you wish to receive promotions & special offers via post.
If you created an online account with us before 19th June 2019, the first time you login after this date you will be prompted to confirm you marketing / communication preferences with us. These preferences can be amended at anytime within your "My Account" profile.
By remaining on our mailing list you will receive:(i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.
(ii) Direct mail (post) for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will ONLY be sent by John Anthony (Swindon) Ltd.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. You can also unsubcribe at anytime using the communication preferences within your "My Account" profile.
HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION JOHN ANTHONY HOLDS ABOUT YOU.If for any reason you are concerned that the personal information held by John Anthony is not correct, please visit the website and after logging into the site using the “Login” link at the top right of every page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Service department, may access your personal data from the website using your password and User ID. Information may be changed online within Account Details and Address Book. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at: [email protected] and we will amend your personal details.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATIONWe will take reasonable steps to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.
STILL NEED MORE INFORMATION, NO PROBLEMIf you require more information please go to the Contact Us section of the web site and send an email to our Customer Service team. If you wish to talk to a John Anthony customer service representative please call 01761 435833 (UK), +44 1761 435833 (internationally) or write to: c/o Data Protection Officer, Unit 12 The Industrial Quarter, Foxcote Avenue, Bath Business Park, Peasedown St John, BA2 8SF