TERMS & CONDITIONS
*Sign up to our newsletter and get 10% off your first order. Please note this excludes all Pleasures, ROA, Salomon, Comme des Garcons PLAY, ON and Asics products. It cannot be used to purchase sale products. Cannot be used in conjuction with any other promo codes. Only valid on UK delivery addresses. Expiry date is noted with the unique code in the email you will receive upon signing up.
Subject to availability, cleared funds and verified address we endeavour to deliver your order as quickly as possible. For full details, please view our Delivery Information page.
At certain times of the year we may offer Free International Delivery. The shipping fee will be automatically deducted at checkout when this offer is live. Please note that clearance and sale items are excluded from the free international delivery promotion.
Please note if there are any discrepancies with the delivery of your order, we cannot offer a refund or replacement until we have a successful claim from Royal Mail or the courier service used. Once an order has left our warehouse, it is in the custody of the postal/ courier service where delays or missing parcels are out of our hands. We will of course do everything we can by following the claims and investigation procedures set out by these services.
- Pay Later
- Pay in 30 Days
Once the order has been placed you will receive an order confirmation email, stating the location of the store which has been selected for this service. When the order has arrived at the chosen store, you will receive another email notifying you that the order is ready to collect. All orders will be kept in store for 7 days from the collection date, after that it will be returned to our warehouse and the total value will be refunded to the payment service used when ordering.
When collecting your order proof of ID and a copy of your order confirmation must be provided. A valid driving license or passport with the same name as stated on the order or the debit / credit card used to purchase is accepted. You don’t need a printed copy of the order confirmation, showing the email on a mobile / tablet is accepted. You will be asked to sign for the order upon collection. We will always endeavour to get your order ready for collection within the estimated timescale, however due to unforeseen circumstances delays may occasionally occur. We will always keep you informed as to when your order will be delivered to store.
COVID-19 UPDATE: To minimise contact we will be signing the order confirmation on the customer's behalf. You'll be shown it and asked if it's all correct, and then the member of staff will sign it whilst in your presence. Staff are following all government guidance to ensure we keep our customers and staff safe.
Any items returned which were paid for in full using a Gift Card, will be credited back onto the original Gift Card. No new Gift Cards can be distributed. If you have used a gift card as part payment, the value paid on debit / credit card will be refunded back onto the original debit / credit card. Any balance will then be returned to the Gift Card. We are unable to refund more than what was paid onto any method of payment, other than a Gift Card. A gift card will expire 12 months after the last transaction, any balance remaining will not be refunded nor can it be exchanged for cash
Refund timescales may vary so please allow up to 7 working days for the refund to appear on your credit card or bank statement. We are not responsible for return postage costs unless the item is faulty or we despatched the wrong item to you. We strongly recommend for security reasons, when sending items back you use a 'signed for' delivery service, Royal Mail Recorded or Special Delivery for example, and ensure the package is adequately insured. We are not liable for any packages lost in the post and do not accept responsibility for any item(s) until a member of our staff has signed for the package. Any items returned which do not comply with the returns policy will be sent back at your cost and will not be accepted for a refund until the conditions have been met. This will not affect your statutory rights.
Items should be returned new, unused and garment tags still attached. Underwear and swimwear should be tried on over underwear. If you wish to return underwear or swimwear please do not remove the original wrapping for hygiene reasons.
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. You can cancel by email: [email protected] or write to us at John Anthony, Unit 12 The Industrial Quarter, Foxcote Avenue, Bath Business Park, Peasdown St John, BA2 8SF or phone 01761 435833, option 1.
You should return the goods to us at your cost within 14 days of the cancellation and we will refund the full value of your order, including shipping costs (except for the supplementary costs arising if you have choose a type of delivery other than the standard and least expensive method of delivery) , by the method used to pay the original transaction within 14 days.